Responsible Gaming
We operate as a responsible gaming company and encourage our players to
play responsibly. We carefully monitor the playing activities of our
players and alert them if they develop any compulsive behavior. We take
precautionary measures including the following to make sure that we offer
a good online rummy gaming experience.
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People below 18 years of age are not permitted to create a
Rummy Bunno
account or play games on our Website/Mobile App.
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There is 24/7 monitoring of the players activities with an
anti-fraud algorithm to detect any unfair play, including collusion.
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Anti-collusion measures are implemented for every rummy game.
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Player information is confidentially stored using high-level
encryption for safety.
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Our Website/Mobile App has features that limit the amounts of cash
deposits.
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A cash deposit limit is set on the site to discourage irresponsible
gaming and prevent players from making deposits beyond reasonable
means.
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There is KYC verification for player protection and game security.
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We encourage every player to play responsibly and may send periodic
notifications/alerts to players who are found to be spending
excessive amounts of time on Rummy Bunno, advising them to
take a break from gaming on the Website/App.
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If you do not want to play our games for a certain period of time,
you can self-exclude yourself from Rummy Bunno games for a
specific period of time, from 48 hours to 6 months, by using our
self-exclusion feature. You can exclude yourself from playing our
games for 48 hours, 72 hours, 1 week, 2 weeks, 1 month, 2 months, or
6 months. After you have placed a self-exclusion request and your
request has been processed, you shall not be able to play our games
for that specific period of time. Please note that a self-exclusion
period cannot be reversed or changed once it has been set and
confirmed. Moreover, you shall not be allowed to create another
account on Rummy Bunno. If you have any balancein your
Rummy Bunno
account at the time of making a self-exclusion request, that balance
will be retained until your return, unless you place a withdrawal
request.
Refund Requests
In cases of accidental or erroneous cash credits to any party, user or
company, we can independently or you can request for a refund within two
weeks of initiating the transaction. Rummy Bunno will process
the refund if it is a genuine case of accidental or erroneous cash credit,
which is clear from your request or after our own independent
investigation. The refund amount will be credited within two weeks to the
financial instrument/platform that was used to make the corresponding
transaction.
Voluntary Termination of Account
You may cease to use our gaming services and terminate your account by
writing to us with a clear explanation of your intention. After evaluating
your case, Rummy Bunno will, at its own discretion, terminate
your account and refund to you the cash amount available in your account
within 21 working days. Please note that any account actions, including,
but not limited to, playing cash games, tournaments, depositing and
withdrawing money, that take place in your account after you email your
request for terminating your account shall be deemed as actions performed
solely by you and Rummy Bunno shall not be responsible for such
actions.
Inactive Accounts and Unused Funds
If your account has been inactive for over 365 days and has an unused cash
balance, Rummy Bunno shall remind you to activate your account.
To activate your account, you must log in and use your cash balance by
playing a cash game. After the reminders sent to your email address and
phone number (via SMS), if you do not activate your account your cash
balance shall be forfeited to Rummy Bunno. All reminders shall
be sent to the email address or phone number (via SMS) listed on your
profile as part of the account details and information you provided to
Rummy Bunno.
Accounts found in breach of our Terms of Service shall receive no
reminders, and the unused funds in such accounts shall be subject to the
terms of our Breach and Consequences policy.
Indemnity
In accordance to the extent that is permitted by law, and in the humble
consideration for allowing you to take part in the activity of online
rummy games, you hereby agree with full knowledge to indemnify, defend and
save us and hold us harmless to the complete extent of all awards and
benefits, disbursements, litigation cost and reasonable fee of the
attorney that we may have to incur or suffer in connection there with
including any sort of direct or indirect or consequential losses that may
refer to any loss of profit and reputation that can arise from any claims,
suits, taxes, actions, cause of actions, damages, penalties, injuries,
expenses, demands, interest and/or awards imposed, brought or asserted
against us by any person who has a connection with:
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Access to your user account by using your username or password to
use our rummy games services with or without your authorization,
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Instances of use, misuse or abuse of your user account on the
Rummy Bunno Website/Mobile App in any way whatsoever,
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Offensive, illegal or defamatory conduct, demeanor or acts carried
out by any players that are intended to mislead, defame and
threaten, or cause obscene, illegal or inaccurate actions, even if
originating from another player who is using your own account,
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Publish any content on Rummy Bunno Website/Mobile App that
infringes the intellectual property rights of any other party
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Disruptions like technical failures, disconnections, defects,
interruptions, system breakdowns, manipulations in data
transmission, corruption of data or its loss, failure in
communication lines, distributed and constant denial of service
attacks, and virus or other unfavorable or adverse instances of
technology in connection with your access to or the use of our
services to play rummy on the Website/Mobile App.
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Notwithstanding anything to the contrary contained in these Terms of
Service or elsewhere, you agree that Rummy Bunno's maximum
aggregate liability for all your claims in all circumstances is
limited to refunding only the withdrawable Balance, if any, in your
Rummy Bunno
account back to you.